Performance measurement and reporting

All organisations are unique.  At benchmarking PLUS we believe this is one good reason why they need tailored performance measurement and reporting systems.

We work with you to identify:

·         What are the unique characteristics of your organisation and sector that need special attention

·         Who in the organisation needs to receive a report

·         What information they need to see and how frequently

·         What the best format and channel is (for example, graphical, by email or the web).

We choose from a variety of organisational measurement and reporting models, to ensure our solution is the best fit while being as simple and graphic as possible. 

Depending on whether we are looking at the whole organisation or a particular function within it, we will choose from models such as Balanced Scorecard, Du Pont, Economic Value Added, Efficiency-Effectiveness, and Input-Output-Outcome.

Characteristics of a good measurement and reporting system:

• It identifies and highlights the key elements of organisational performance at all levels in the organisation.
• It links high level performance measures down to those aspects (“key drivers”) that have the greatest impact on performance.
• It improves communication and accountability within the organisation regarding performance and the teamwork needed to achieve it.
• It provides a focus for improvement efforts, which to be most effective often need to cut across formal organisational boundaries.

Optional Approaches to Performance Measurement with Benchmarking PLUS:

Option 1: Groups of Organisations

We work with groups or networks of organisations, either in the same industry or in analogous industries, to set up a performance measurement framework that provides a generic structure of measures that is applicable to all members.

Example:

For the Printing Industries we gathered a group of leading players in the industry and derived a top-down Du Pont style reporting structure that linked profitability, asset utilisation and people effectiveness to functional responsibilities within a typical printing enterprise.

Option 2: Individual Organisation

We work with your organisation to develop its own performance and reporting framework, using a hierarchy of indicators most suitable for use by the different levels of management. Thus the top management team will want a different scorecard from one that would be useful at a different organisational level.

Benefits of Each Option:

Option 1 allows comparison of performance between participating organisations and provides KPIs for Performance Benchmarking.

Option 2 allows all managers in the organisation to track their performance in a meaningful way.

In both the group and the individual approach, we direct you to a few significant indicators rather than a plethora of KPIs that do not have much meaning.