Services to Local Government

Benchmarking PLUS has provided services to the local government sector since 1996.

Annual Corporate Services Performance Benchmarking Survey

This covers a broad range of services:

Accommodation and Utilities
Accounting Services
Administration (Corporate Planning, Governance, Legal, Media/PR)
Computer Equipment / Support
Human Resources / OH&S
Insurances
Payroll
Purchasing
Rates Collection
Records management

Inaugurated in the year 2000, over 80 Councils have participated at least once. For further details please contact us on (03) 9654 8283.

Process or Best Practice Benchmarking

Our services in process benchmarking are always tailored to your individual client circumstances. We have provided process benchmarking support for the many processes, including:

Customer inquiry/complaint management
Corporate purchasing process
IT support process
Organisational learning process
Planning approvals
Project management process
Supplementary valuation & rate notice process

Performance Benchmarking

Our services in performance benchmarking can be tailored to individual client circumstances, but we have also provided syndicated or group studies. Since 2002 these have included:

Corporate Services (see above)
Physical Services, including

Parks & Gardens maintenance
Roads maintenance
Waste collection and recycling

Human Services

Aged & Disability services
Family, Youth & Children’s services