H u m a n    s e r v i c e s

Aged & Disability Services

Wouldn't it be great if you could compare your Human Service performance with other Councils similar to yours?

Well, now you can.  This new Performance Review will cover all aspects of two major service areas: Aged & Disability Services, and Family, Youth & Children's Services.  You will be able to compare your Council on such vital aspects as the cost of providing different programs,  performance against service standards, response times, staffing levels, and more.

Aged and Disability Service include the following program areas:

•     HACC
  •     Overview
  •     Assessments and reassessments
•     Home Care Services
  •     General home care
  •     Respite care
  •     Personal care
  •     Property Maintenance
•     Planned Activity Groups
  •     High needs group
  •     Core group Meals
  •     Home delivered
  •     Centre based
•     Community Transport Services

Family, Youth & Children's Services includes the following program areas:

• Maternal and child health
  •     General program
  •     Enhanced home visiting service
•      Children's Services
  •     Family day care
  •     Long day care
  •     Out of school hours
  •     Vacation care
  •     Occasional child care
  •     Children's services resource development officer
•     Youth Services
  •     Youth development worker
  •     Youth housing
•     Family Services
  •     Family Support programs
  •     Community Housing services
  •     Emergency support

You can enrol for either or both these studies.  There is a 10% discount for participating in both.  

How it works

You provide data online via data gathering template hosted on a secure web site.  The data requested mostly comes from your budget and accounting reports for the most recent financial year.

We collect your data and use it to calculate your results against a number of Key Performance Indicators (KPIs).

The Comprehensive Report contains:

• an Executive Summary highlighting the opportunities that have emerged as a result of the comparisons, that would be available to most Councils;
• each program area will have charts and tables covering Key Performance Indicators for Aged & Disability Services together with associated qualitative factors and comments

What you get

You will receive a Comprehensive Report showing your results against all the other Councils that have participated in this intake.  You get one hard copy in colour, and also a soft copy in Acrobat (portable document format or .pdf).  The report contains both qualitative and quantitative information to help you run your service better.

You also get access to KPIs Online for one year.  This is an online database containing the results of all participants in the study. You will be able to enter with a password, and use the site to:

• select other Councils for a more focused comparison, using parameters such as State, population, budget and National Office of Local Government classification
• run "what-if?" scenarios, by using a facility to enter updated or hypothetical data and see what impact that has on your KPI results.
• see how much you could save if your Council were to achieve equivalent to the median and the  best performance in each KPI.

Individual results will not be identifiable in either the report or the database.  All results reported are calculated as ratios or percentages, and all individual results are masked by a code in the charts.  You will know which code represents your Council, but nobody else will be able to  identify you.

 Click here if you would like us to email you a small Power Point presentation about the Review.

Confidentiality

The detailed findings of the Review are available only to participants.  No public reports will be produced.  Benchmarking PLUS will keep your information confidential and will not disclose your identity to other parties without your permission.  The raw data you provide will not be reported as such, but used to calculate the ratios and percentages that are reported.  All participants are required to agree to confidentiality provisions which also bind Benchmarking PLUS and its employees and agents.

6 reasons to participate

• So you can find out if your overheads are costing you too much - and exactly how much too much.
• So you can develop strategies to improve and leverage your business unit's performance.
• So you can put improvement efforts and resources where they count, rather than waste scarce time and resources on something that is already working better than the equivalent in most other Councils.
• So you can find out how to get maximum output and efficiency from your resources.
• To help realistically face your own strengths and weaknesses.
• So you can get demonstrable evidence to show how well you are performing.

The review is produced purely for the benefit of local government, to assist you in delivering the best possible service to your internal and external customers.

What would you like to do now?

Please contact us if you are interested in joining this study, or about benchmarking in Aged & Disability Services or Family, Youth & Children.